Platform overview
Everything in one configurable platform, no add-ons required.
Cases, AI, multi-channel inbox, workflows, approvals, SLAs, knowledge base, customer portal, and reporting. Each included in the base price. The groups below are everything Sysflows does today.
The full feature set
Every group below is part of the platform, not a separate product or paid add-on. Configure what you need, ignore the rest.
Channels
Every inbound contact method (email, chat, forms, messaging apps, webhooks, and API) feeds a single unified queue.
- Email / IMAP
- Microsoft 365
- Live chat widget
- Web forms
- SMS / MMS
- Messenger
- Telegram
- Webhook / API
Tickets & workspace
A two-pane queue with configurable ticket types, custom fields, status sets, priorities, watchers, and a unified conversation thread across every channel.
- Configurable ticket types
- Custom fields
- Unified thread view
- Watchers & notifications
- Link / split / merge
Cases
A long-lived container that groups tickets, chats, files, notes, and approvals under one client matter, with stages, custom fields, and a full party/client record.
- Case types & custom fields
- Stage pipeline
- Nested files & notes
- Parties & client record
- Case-event workflows
Forms & Lists
Build intake forms with conditional logic and host them publicly. Store structured data in user-defined tables that workflows can read and write.
- Drag-and-drop form designer
- Conditional visibility
- Lookup fields
- User-defined data tables
- Inline-edit grid
Workflows
A visual node-canvas automation engine with 30+ modules, from routing and HTTP calls to ticket actions, approvals, and an AI action module.
- Visual designer
- Persisted / resumable runtime
- 30+ modules
- Slack / Teams / Discord
- AI action module
Integrations & connectors
Connect the tools your team already uses. Post to chat apps, read and write files, and send documents for signature, all driven from workflow steps with a DocuSign completion trigger to resume a run once signed.
- Slack
- Microsoft Teams
- Discord
- DocuSign e-signature
- OneDrive
- SharePoint
- Microsoft 365
- Webhook / API
Approvals
First-class approval requests on tickets and as workflow steps, with any-one, unanimous, or quorum policies and one-click email approve/reject.
- Person / team / role approvers
- Any-one / unanimous / quorum
- One-click email response
- Approvals inbox
- Workflow-gated approvals
SLAs & rosters
SLA policies by ticket type and priority, business-hours calendars, live response/resolution clocks, breach escalation, and weekly team rosters with on-call support.
- Response & resolution targets
- Business-hours calendars
- Breach escalation
- Weekly shift rosters
- On-call assignment
Knowledge base
Versioned rich-text articles with categories and tags, surfaced directly in the reply composer. Agents can attach articles to replies or create new ones from a ticket.
- Versioned articles
- Categories & tags
- Composer suggestions
- Attach-to-reply
- Create from ticket
Customer portal
A branded self-service site where your customers see their tickets, reply, raise new requests, browse your knowledge base, and approve requests, with per-tenant logo, colours, and theme.
- Ticket self-service
- Audience-scoped forms
- Audience-scoped knowledge
- Tenant branding
- Invite / open-signup / domain-join
AI
Built on Anthropic Claude and Voyage. A customer-facing deflection bot plus agent-assist: draft replies, triage, summaries, semantic search, spam classification, and configurable AI Agents, included in every plan. Every suggestion is human-confirmable.
- Customer-facing deflection bot
- RAG-grounded draft replies
- Auto-triage
- Thread summaries
- Semantic search
- AI Agents (Growth / Pro)
Reporting
Volume, breakdowns, response and resolution times, SLA attainment, agent workload, chat and workflow stats, and form counts, with filters and CSV export.
- Volume & breakdown reports
- SLA attainment
- Agent workload
- Chat & workflow stats
- CSV export
Surveys & satisfaction
Built-in CSAT, CES, and relationship NPS surveys, in transactional and relationship forms, run automatically and feed the same Reports module, no separate survey tool required.
- CSAT
- CES
- Relationship NPS
- Transactional & relationship tracks
- Reports + CSV export
Admin & security
Database-per-tenant isolation, RBAC with built-in and custom roles, SSO/SAML, audit logs, data residency (US/AUS), and Stripe-based per-seat billing with four currencies.
- RBAC & custom roles
- SSO / SAML (Pro)
- Audit log (Pro)
- Data residency US / AUS (all plans)
- Database-per-tenant isolation
Everything above is in the base price. There are no per-resolution AI fees, no "Copilot" add-ons, and no features locked behind an enterprise tier. The only difference between Starter, Growth, and Pro is token allowance, workflow depth, and security/admin features. See the full comparison →